The machine seems well built it has a solid feel and good tolerances on the joints and such. The HP logo is small and in lower case italics.pretty cool. It's 1.32" thick and has a nice black grill across the entire front. While the Dv4000 isn't as sexy looking as an ASUS Z70va or a Sony FS 790, it's no dog either. So, I got the machine I wanted at a great price and so far the tech support has been very good. I have been even more surprised to have received follow up calls to survey my satisfaction. The HP technical support staffers from India have proven to be knowledgeable, helpful, courteous and concerned about customer satisfaction. I have pretty poor hearing (my wife maintains that it's a classic case of gender deafness) and the rampant tales of poor support provided by incomprehensible people from exotic Asian lands was another worry for me.but so far, not a problem. In every instance, HP got on the line quickly, had good answers and went the extra mile with me. I'd heard lots of horror stories about HP's support and I was concerned about how that would go (I'm a long time Gateway om back when they were a better company and gave really good support). Since I've gotten the machine I have called tech support a handful of times and I've been pleasantly surprised. I took the standard no cost shipping option and the machine was delivered to me prior to the time HP had promised it to start the shipping from Kunchan, China. The HP sales representatives were helpful and allowed me to change my mind about my warranty option (actually, cancel the extra time and accidental damage options that I bought in a moment of extreme dumbness). I also don't want to get caught between a reseller and the builder if a warranty issue comes up. They offer free shipping most of the time and in most states you don't pay sales tax. Going directly through HP may not be the only way you can custom configure your notebook but I think it's the best. I bought the machine through HP Shopping I think the only way to go. I just knew I wouldn't find a machine that had the same strong graphics package, the right size and the low cost so I pulled the trigger. and my obsessing over this purchase was getting in the way. You see, there were leaves to rake, boats to put away, yada yada. So after way, way too much research we reached the point where my wife demanded that I choose a machine. ASUS I liked a lot, I almost bought a Chembook 2370Va but the cost and the WSXGA resolution got in the way (I like WXGA just fine). The Sony FS790 caught my eye, again I loved the display and the weight was right, but the 4200 RPM HDD, weak GPU and reputation for poor support held me back. I'd looked at Fujitsu N3500s, great machines with terrific screens but not the strongest GPUs and a bit heavy. Bang for the Buck is a very high value with me. Being a Scot, I have a pronounced affection for retaining my money. I like to play some pretty demanding 3D games and that of course is "where the cheese gets bindin'" as we like to say here in Maine. Besides communication for work and social purposes, we'll use the new notebook for watching DVDs, burning music, digital photography and last, but certainly most demanding, gaming. I'm semi-retired and must connect with my associates here in Maine while I'm away. We live in Maine so "the cold months" means anytime between September and May we want to spend some time the sun and we need a computer to travel with. I bought this machine primarily because my wife and I will be traveling a lot in the cold months. With a 6% academic discount and the $50.00 rebate I ended up paying $1170.11 for my new machine.
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